Refund policy

 

📄 RETURNS & REFUNDS POLICY

BlushPink

1. Introduction

This Returns & Refunds Policy applies to all purchases made from BlushPink. This policy is governed by the Consumer Protection Act 68 of 2008 (“CPA”) of South Africa and outlines your rights and obligations as a customer.

2. Your Rights Under South African Law

Nothing in this policy limits or replaces your rights under the Consumer Protection Act (CPA). Where required by law, BlushPink will honour all statutory obligations.

3. Hygiene & Safety Policy (Makeup Products)

Due to the hygienic nature of cosmetic products:

  • Products may not be returned or exchanged if:

    • They have been opened, used, or tested

    • Any hygiene seal or packaging has been broken

This is to protect all customers and is permitted under South African consumer law.

4. Defective or Faulty Products (CPA Section 56)

If any product is:

  • Defective

  • Damaged

  • Not of good quality

  • Not as described

You are entitled, within 2 months of delivery, to choose:

  • A repair, OR

  • A replacement, OR

  • A full refund

BlushPink will cover all costs associated with returning defective items.

Products showing signs of misuse, abuse, or negligence may not qualify.

5. Incorrect or Damaged Orders

If you receive:

  • The wrong product, OR

  • An item damaged during delivery

You must notify us within 48 hours of receiving your order.

We will:

  • Arrange collection at no cost to you

  • Offer a replacement or full refund

Proof (photos) may be required.

6. Cooling-Off Period (Online Purchases)

If your order was placed via online or direct marketing channels, you may cancel within 5 business days of delivery in accordance with the CPA.

Conditions:

  • Items must be unused, unopened, and in original packaging

  • Return shipping costs are the customer’s responsibility

Refunds will be processed once the goods are received and inspected.

7. Unwanted Items (Discretionary Returns)

BlushPink may, at its sole discretion, accept returns of unused and unopened items within 7 days of delivery.

If approved:

  • A store credit or exchange will be issued

  • A handling/restocking fee may apply

  • Original delivery fees are non-refundable

8. Non-Returnable Items

The following items cannot be returned unless defective:

  • Opened or used cosmetics

  • Makeup tools that have been used (brushes, sponges, applicators)

  • Sale or clearance items

  • Promotional or free items

  • Gift cards

9. Refunds

  • Refunds are processed within 10 –14 business days after approval

  • Refunds will be issued via the original payment method

  • Delivery fees are non-refundable unless legally required

10. How to Request a Return

To initiate a return:

  1. Email us at: [your email address]

  2. Include:

    • Your order number

    • Reason for return

    • Photos (if applicable)

Please wait for approval before returning any items.

Returns sent without approval may not be accepted.

11. Limitation of Liability

BlushPink is not liable for:

  • Allergic reactions or skin sensitivities

  • Improper use of products

Customers are responsible for reviewing product ingredients and suitability before purchase.

12. Contact Us

BlushPink
Email: orders@blushpink.co.za