Shipping policy

🚚 SHIPPING POLICY

BlushPink

1. Overview

This Shipping Policy applies to all orders placed with BlushPink. By placing an order, you agree to the terms outlined below.

We ship all orders using Aramex Store-to-Door, a trusted courier service operating across South Africa.

2. Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed
  • Orders are not processed on weekends or public holidays

You will receive a confirmation once your order has been dispatched.

3. Delivery Timeframes

  • Estimated delivery time: 8–11 business days after dispatch

Please note:

  • Delivery times are estimates only and are not guaranteed
  • Delivery may take longer during peak periods, sales, or due to factors beyond our control

4. Shipping Costs

  • Shipping fees are calculated at checkout or communicated before payment
  • Shipping fees are non-refundable, unless required by law

5. Courier Service

All orders are shipped via Aramex Store-to-Door.

Once your order has been dispatched:

  • You will receive a tracking number (if available)
  • Delivery is handled by the courier service

6. Delays & Liability (Important)

While BlushPink makes every effort to ensure timely delivery:

  • We are not liable for delays caused by the courier, including but not limited to:
    • Weather conditions
    • Operational delays
    • High shipping volumes
    • Strikes or service disruptions

⚖️ Legal Note (CPA Compliance):
BlushPink remains responsible for ensuring delivery of your order. However, we are not responsible for delays outside of our reasonable control.

7. Failed Deliveries & Incorrect Addresses

Customers are responsible for providing accurate delivery information.

If:

  • An incorrect or incomplete address is provided, OR
  • Delivery fails due to customer unavailability

Then:

  • Additional shipping fees may be charged for re-delivery
  • BlushPink is not responsible for delays resulting from these issues

8. Risk & Ownership

Ownership of goods passes to the customer only upon successful delivery.

BlushPink retains responsibility for the goods until they are delivered to you.

9. Lost or Damaged Parcels

If your parcel is:

  • Lost in transit, OR
  • Delivered damaged

Please contact us within 48 hours of expected delivery.

We will:

  • Investigate with the courier
  • Arrange a replacement or refund where applicable

10. Contact Us

BlushPink
Email: orders@blushpink.co.za